Spotify Down or Not Working? Users Report Widespread Access Problems

Spotify was sputtering Sunday morning, with thousands of users reporting technical problems accessing the streaming service.

User error reports for Spotify began spiking around 10:45 ET a.m. on Sept. 29, reaching more than 9,000 complaints by 11 a.m., according to uptime monitoring service Downdetector. In Spotify’s desktop app, some users were greeted with the error message, “Something went wrong,” and attempts to play songs and albums were unsuccessful. The streamer’s smartphone apps were unresponsive as well for many users.

On Sunday, the Spotify Status and Spotify Cares customer-service accounts on X did not immediately indicate any issues with the service. In replies to some users on X complaining that the service wasn’t working, the Spotify Cares account suggested reinstalling the app to see if that would resolve the issues. The user reports on Downdetector spanned across the U.S., with issues also reported by Spotify listeners in Canada and other countries.

Spotify — like every other internet-delivered service of significant scale — has experienced intermittent outages in the past. In March 2022, for example, the service’s users encountered problems logging in, with Spotify saying their username and password were incorrect; those issues were resolved after about an hour and a half.

More to come